Writiq

1. Information We Collect

Personal Information

When you create an account, we collect:

• Email address
• Name (if provided through Google OAuth)
• Profile picture (if provided through Google OAuth)

Usage Information

We automatically collect information about how you use our service:

• Email generation requests and content
• Usage frequency and patterns
• Feature usage and preferences
• Device and browser information
• IP addresses and location data

Payment Information

Payment processing is handled by Stripe. We store:

• Subscription status and plan information
• Billing history and invoices
• Customer IDs for payment processing

2. How We Use Your Information

We use the collected information to:

• Provide and maintain our AI email generation service
• Process your email generation requests
• Manage your account and subscription
• Send service-related communications
• Improve our service and develop new features
• Ensure compliance with usage limits
• Prevent abuse and maintain service security
• Provide customer support

3. Information Sharing and Disclosure

Third-Party Services

We share information with trusted third-party providers:

• Supabase: Database and authentication services
• Stripe: Payment processing and billing
• Lambda Labs: AI model hosting and processing
• Resend: Email delivery services
• Google: OAuth authentication

AI Processing

Your email generation requests are processed by AI models hosted by Lambda Labs. Both your prompts and the generated email content are stored in our database to enable features like conversation history, email editing, and account management. This data is associated with your account and retained until you delete it or close your account.

Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request.

4. Data Security

We implement appropriate security measures to protect your personal information:

• HTTPS encryption for data transmission
• Secure authentication via Google OAuth
• Industry-standard database security through Supabase
• Secure payment processing through Stripe (PCI-compliant)
• Environment-based API key management
• Limited access controls and user permissions
• Regular security updates and monitoring

Please note: Generated email content is stored in plain text in our database to enable features like conversation history and editing. While we use secure infrastructure, avoid including highly sensitive information in your email generation requests.

No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to provide our services:

• Account Information: Until you delete your account
• Generated Emails: Stored in your account until deleted
• Usage Data: Aggregated data may be retained for analytics
• Billing Information: Retained as required for tax and legal purposes

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Update or correct inaccurate information
• Deletion: Delete your account and associated data
• Data Portability: Export your generated emails
• Withdrawal of Consent: Opt out of non-essential communications

To exercise these rights, please contact us at writiqapp@gmail.com or use the account settings in our application.

7. Cookies and Tracking

We use essential cookies and similar technologies to:

• Maintain your login session
• Remember your preferences
• Ensure service functionality
• Analyze usage patterns (anonymized)

You can control cookies through your browser settings, but disabling them may affect service functionality.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own, including the United States and Australia. We ensure appropriate safeguards are in place to protect your personal information.

9. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Significant changes will be communicated via email or through our service.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

• Email: writiqapp@gmail.com
• Website: https://writiq.app

For data protection inquiries, please include "Privacy" in your email subject line.